2375 St Johns Bluff Rd S #203, Jacksonville
Sat Closed
4.7
★★★★★
123 reviews
“I do not normally do reviews, but I feel like with the amount of money a pool costs, reviews help other first-time pool buyers, like myself and my wife, make a decision on who to ultimately go with. I know I scoured reviews for just about every pool builder in the Jacksonville, FL area before going with Bluehaven-Jacksonville. This review will be honest and fair.<br><br>Our build was not perfect by far. Maybe my wife and I were just naïve on exactly how big a pool build project was, but there were a few snags we were not expecting. Please note that construction is not perfect:<br><br>• Blue primer glue got on the side of the house and gutter-Bluehaven had it repainted and gutter replaced<br>• Pavers were on backorder when we got to that phase-Bluehaven quickly gave us two alternatives, and we like our new ones better than the original ones we selected<br>• We identified some pavers that had a little more color variation than we liked from them being a white cement-based paver-Bluehaven had the paver sub back out to replace them<br>• Some of the pavers got chipped due to other aspects of the pool build-Bluehaven had the paver sub back out to replace them<br>• Electrical work cord management was a little sloppier than we wanted since our pool to equipment pad space is very short-Bluehaven had electrical sub come back out to tidy it up some more<br>• Pool enclosure had some holes put in the screen by plaster crew-Bluehaven had the screen sub back out within a few days to completely replace, not patch, the screen<br>• Pool bond wire got cut somehow before or during final grade-Bluehaven came out and re-grounded it<br><br>Can you see a common theme? It has been my experience that if you point out a concern to Bluehaven, they are not going to leave you high and dry and bail on you or say….”it will look better when the water is in,” or “industry standard is x so not our problem,” or “it is just cosmetic so not my problem.” They are going to fix it if it is not the homeowners’ fault.<br><br>I cannot say enough good things about Ronnie Green (designer and sales guy), Tyler Green (Project Manager), Steve Chapman (Senior Project Manager), Bob (pool Master Yoda with 70 years in the pool biz), Nick (new addition pool boy extraordinaire), and Jeff Martin (Regional Manager). Jeff…all these guys need raises except for Nick…since he just got there!<br><br>I am a firm believer that accidents happen and things do not go as planned sometimes, but it is all about how your builder makes things right and fixes it. Nothing gets under my skin more than half/temporary/janky fixes to something. If you have an issue, Bluehaven-Jacksonville is going to fix it right. You see all these horror stories on Facebook and by word-of-mouth of how pool builders try to nickel and dime you and are dishonest. That has NOT been my experience with Bluehaven-Jacksonville. Yes, they are a little more expensive than their competitors, but with a pool, you definitely get what you pay for! We are looking forward to using our Bluehaven pool/spa for years to come!”