“Would give more than 5 stars if I could! I reached out to Johnny personally with a water heater emergency that was affecting our business, on a Sunday while he was on vacation. He still responded immediately and connected me with Melissa. She got a technician out first thing Monday morning to diagnose the problem and try to order the part. They dealt with our indecisiveness as we tried to call around and see if anyone else had the part already in stock (they didn’t). We then went ahead and ordered the part with no issues, and Andrew’s went out of their way to pick it up the next day. Unfortunately only half the part was sent, not at all an error on the company’s end, and they still apologized profusely for the mistake. They again went out of their way to pick up the other half the next day and had the part installed about an hour after we opened. The effort, transparency, and communication were top tier, we couldn’t have asked for better. Shout out to Johnny, and Joe (the technician who fixed for us) and especially Melissa for facilitating everything and being so patient with us. We are forever grateful for your help!!Service: Heating system repair“
Water Heater Installation Repair
Water Heater Installation Repair
Water Heater Installation Repair
“Very happy with service provided by Tyler; will definitely reach out again to WB Dickenson for future plumbing needs.“