Appliance Repair near New Britain

“Discotto Appliance & Rich – Honest, Persistent, and Got It Right

My dishwasher suddenly stopped filling with water (error code, no water entering the tub, total shutdown). I called Discotto Appliance, and Rich, the owner, came out himself the next day. This turned out to be one of those maddening, intermittent problems that didn’t reveal itself on the first visit. Rich spent well over an hour the first time testing pressure, valves, sensors, and wiring — everything checked out, yet the machine still refused to fill consistently. Instead of guessing or pushing an expensive part replacement, he was upfront: “I don’t want to throw money at it until we’re 100% sure.” He took extra time gathering data and even asked me to run a few cycles and text him exactly when/if it failed again.Sure enough, it acted up a second time.

Rich came back the same week, no extra trip charge, and this time the fault finally showed itself clearly: a faulty supply hose with an internal restriction that only blocked flow under certain conditions. He replaced it immediately with a heavy-duty reinforced hose, rerouted everything perfectly, and stayed until multiple full cycles ran flawlessly.Three visits total, zero attitude, zero upselling, and he only charged for the actual part and the final successful repair. Most companies would have charged diagnostic fees every trip or just told me to buy a new dishwasher. Rich stuck with it because he genuinely cares about doing the job right.

That kind of honesty, patience, and determination is incredibly rare these days. My dishwasher now works perfectly, and I trust Rich completely.If you want someone who won’t quit until it’s truly fixed, call Discotto Appliance and ask for Rich. Worth every penny and more.

Thank you, Rich — lifelong customer here!

Highly recommend!“

“Karl did my house 25 years ago for central vacuum and recently remembered my name when I popped in with a question. Very informative and honest. In the age of ordering Chinese junk off Amazon I recommend you go to this awesome guy for any vacuum needs or supplies or repair.“

“Good and prompt service we had an issue with refrigerator door they fixed it quickly and the charges were reasonable.“

“Very helpful and friendly for beginner and experienced sewers alike. Staff is very knowledgeable!“

“Vinnie, Calvin, Meg and Eric have all been fantastic to work with. Our Aerus vacuum cleaner is the best in the world. The air purifiers in the basement, first floor and second floor give us clean air to breathe. Our water purifier gives us clean water to drink. And our basement dehumidifier keeps our basement moisture and mold free. I can’t recommend the West Hartford Aerus team highly enough!“

“Jose was very professional. I needed my stove looked at. I called him at 5pm and he was at my house within an hour. Within 10mns he fixed the problem and his rate was fair and reasonable. I definitely recommend anyone to utilize his services, Great persona,great work and great service charge. Give him a call!!!Service: Stove & cooktop repair“