Associates in Family Medicine West Clinic - a member of Village Medical

Associates in Family Medicine West Clinic, a member of Village Medical, provides comprehensive primary care services with a focus on education, prevention, and chronic health issues. The clinic's doctors and staff are known for their professionalism, care, and efficiency. Patients appreciate the attention to detail and follow-through from their physicians, who take the time to listen and address their concerns. While some patients have had positive experiences with their doctors, others have noted that the office aesthetic could be improved, and some staff members may lack experience. Despite this, the clinic is highly recommended for its healthcare services. Patients have mentioned that the annual exams can feel cursory, and there have been issues with waiting for blood draw orders. Communication can be challenging, especially with the change to Village Medical, which has made it difficult to reach the office or providers by phone, and centralized schedulers have sometimes scheduled appointments with the wrong provider. The recent switch to a centralized call system has impacted efficiency and patient satisfaction. However, many still find the physicians, like Dr. Erin Shrunk, to be excellent. The clinic's office is open on weekends for virtual appointments only, and staff work to provide person-to-person care, despite some frustrations with the current system.