Kittredge Heating and Cooling
“I cannot say enough about these guys — Ben and Christian at Kittredge Heating & Cooling!
During the hottest week of the year, on a Thursday before a holiday weekend, the AC on our 25-year-old system finally kicked the bucket. We knew it was only a matter of time and that the entire system would need to be replaced.
Ben came right out, checked everything, and gave us the bad news. He explained that we could spend money trying to limp it along or replace it entirely. After inspecting the setup, he recommended a new system and provided a fair quote. After talking it over with my wife, we agreed the price was reasonable and Ben clearly knew his stuff — and, more importantly, seemed like a good guy.
The next day, I let Ben know his company had the job and asked how soon they could start. It was 89° inside our house that Friday. He said they could be out first thing Monday, which sounded great considering the holiday.
A few hours later, I got a very nice email from Ben asking if it would be too much of an inconvenience to come Sunday instead, at no extra charge — they just didn’t want us sitting in that heat all weekend. That kind of customer care is rare these days.
Sure enough, at 8:00 AM Sunday, Ben and Christian were at our door ready to work. By 3:00 PM, both the furnace and AC were replaced, and the house was cooling back down to a comfortable 74°.
After using the AC for a couple of months and now the furnace, I can confidently say we made the right choice — not just in the equipment, but in the people we chose to install it. The system heats and cools far better and more efficiently than our old one ever did. The upstairs, which was always too warm, is now perfectly even with the rest of the house — both in summer and winter.
It’s refreshing to see that there are still good, honest companies out there doing business the right way. Thank you, Ben and Christian!”
