About Kaiser Permanente Walnut Creek Medical Center
Kaiser Permanente Walnut Creek Medical Center prioritizes patients' health and safety, offering various ways to receive care from home, including e-visits, phone, video appointments, and email. For in-person appointments, patients can visit the website for local information and 24/7 advice. Many patients appreciate the medical center's professional and friendly staff, including physicians and assistants who explain procedures and answer questions. Lucy, in the Adult and Family Medicine department, is especially noted for her great interest and professionalism, providing extra attention to patients. Doctors, like Dr. Douaiher and Dr. Hongwei Chen, are recognized for their informative and welcoming approach, which helps patients feel at ease during their visits. While the medical center generally provides great care and a positive experience, some patients have pointed out issues, such as high prices for hearing aids compared to other options and concerns with the intake process for emergency visits. Overall, the medical center seeks to offer excellent care while also addressing areas for improvement.
The staff members in this department are wonderful to work with. They are kind and helpful. NP Kathleen Garcia is one of your best employees and deserves a raise. She also needs help as she is the only person that does the knee injections that I get.
Dr Greenwood explained why she believed that I don't have MS. The last Neurologist claimed that my symptoms were Psychosomatic and when the spinal puncture results showed a significant positive, he said the results were false because I was too old to develop MS. Dr Greenwood clarified why the positive was allowable. She asked me many questions and ordered extensive blood work. She found that I have an elevated b6 level and recommended that I discontinue any b6 supplements and avoid foods that are high in b6. I checked the b6 supplement that I have taking for years and it is 100 mg. I researched what the suggested daily dosage is and it is 1.3 to 1.7 mg. I've been taking...read full review
The technician (Gloria) was kind and professional. The experience was good (keeping in mind that it always is a little uncomfortable!). Women have to get mammograms, and Kaiser WC Imaginig is a good place to get them. --Lori E., Walnut Creek