Kaiser Permanente Walnut Creek Medical Center

Kaiser Permanente Walnut Creek Medical Center prioritizes patients' health and safety, offering various ways to receive care from home, including e-visits, phone, video appointments, and email. For in-person appointments, patients can visit the website for local information and 24/7 advice. Many patients appreciate the medical center's professional and friendly staff, including physicians and assistants who explain procedures and answer questions. Lucy, in the Adult and Family Medicine department, is especially noted for her great interest and professionalism, providing extra attention to patients. Doctors, like Dr. Douaiher and Dr. Hongwei Chen, are recognized for their informative and welcoming approach, which helps patients feel at ease during their visits. While the medical center generally provides great care and a positive experience, some patients have pointed out issues, such as high prices for hearing aids compared to other options and concerns with the intake process for emergency visits. Overall, the medical center seeks to offer excellent care while also addressing areas for improvement.