Kaweah Health Tulare Clinic
“This was my first time visiting this clinic, and while the experience had some frustrating moments, it is already a much better setup than Family HealthCare Network or United Health Centers. I arrived at 1:50 PM for a 2:00 PM appointment as a new patient. Unfortunately, the front desk didn't actually check my information or verify my file until 2:20 PM, which is when they told me my insurance PCP was still assigned elsewhere. Anthem Blue Cross was absolutely amazing and managed to switch my PCP over the phone by 2:25 PM. The front desk initially told me they could still take me in since it was resolved, but then they changed their mind and said I had to reschedule anyway. It was a bummer because if they had just checked my status right when I walked in, I definitely could have been seen.
As far as the atmosphere goes, it definitely has a clinic vibe and isn't the most updated facility, though there are a few newer structures inside. The waiting area was clean and there were very few patients waiting, but the lighting is incredibly dim. I don't know why it is so much dimmer than most facilities I've been to….it has kind of a moody feel, and I wish it were a bit brighter.
That being said, I really appreciate how accommodating and friendly everyone was despite the scheduling mix-up. I also love their automated system…I got text messages right away confirming everything after making my appointment. Because the staff was so nice and the system is great, I’m giving them four stars. I shall see how it is in the back when I have my first actual appointment with the doctor, and I will update this review soon!”
