Fence Contractors in Torrance

“Vinyl Concepts ultimately delivered, even though there was a mistake on their employee’s part. In the end, I received exactly what I was promised: a functional gate, just as I had envisioned.

There was a hiccup with one project consultant who tried to place blame on me and leaned on the contract as a technicality for not delivering. The issue stemmed from the slope under my old gate, which left a large opening that allowed critters—skunks, raccoons, possums, and cats—to pass through. The first gate did not resolve that issue as promised.

What impressed me was that the people who truly care about standing behind their company stepped in, corrected the mistake, and made it right. That speaks volumes about their character and commitment to their customers. Attached are before-and-after photos of the corrected gate. It has now been seven months since the fix, and I have not had a single animal crawl under the space. I know nothing is completely foolproof, but the improvement has been significant.

When things don’t go as planned, the way a company steps up to find solutions is the truest display of professionalism and character. Vinyl Concepts did exactly that—and for me, that deserves 5 stars.“

“Installers were timely and worked very hard. Our fence was done in less days than originally expected. There work was very professional, clean and conscientious. Quality is good and solid. We love our fence and so do all of our neighbors.“

“Great fence work!Fast and very responsive.Danny knows how to take care of the customer.Thank you for the help!“