Rayne Water is a water conditioning company serving Santa Barbara, CA, and surrounding areas, providing a wide range of water treatment systems. Customers have praised Rayne Water for their high-quality water softeners, salt-free conditioners, reverse osmosis drinking water systems, and more. However, experiences have varied. Some customers reported issues with the installation process and unresponsiveness from the Santa Barbara office, recommending direct contact with corporate in San Diego for quicker resolution. On a positive note, service technicians received high marks, particularly for their professionalism and efficiency. One customer highlighted the exceptional service from a technician named Juan, who was friendly and effective during a service visit. Additionally, another customer shared their long-term satisfaction with Rayne Water products, having successfully replaced an old system with a new one after many years. Overall, Rayne Water offers reliable products, though customers may want to be aware of potential communication issues.
Wow - after interviewing various local water companies, I am so happy I went with Rayne! Everything that was represented to me during the sales process was delivered with quality and fair and transparent pricing. The team installed a water softener, carbon tank exchange and a reverse osmosis system for drinking water and was professional, knowledgeable and they did a fantastic and careful install. Shout outs to Colin (who had a super knowledge base on the Rayne products and the plumbing challenges that our house presented coupled with practical solutions - from sales to the install - A+) and likewise, Jay and Corey who were extremely careful and thoughtful during… read full review
Jul 2025
5.0★★★★★
Rayne water symptoms has been really good to us. The highlight to this company is there employee and our delivery guy, Cory F. He does a great job and always fun to chat with.
Aug 2023
3.0★★★☆☆
When the Santa Barbara office made mistakes installing our system, we found they were unresponsive to our requests to fix their system and to reimburse for the damage they system caused to our house plumbing. After several months of documenting the damages and calling, sending them registered letters and emails, the information finally made it to corporate. Once corporate was involved, all issues were resolved quickly and fairly. My suggestion is that if you go with a system out of Santa Barbara and run into issues, go straight to HQ in San Diego.
