About Drain Masters
Drain Masters is a family-owned and operated business with nearly 40 years of experience in the drain industry in Santa Barbara and surrounding areas. They focus on high-quality work and excellent customer service, with customers praising their quick response times, friendly staff, and transparent pricing. The team is known for their integrity and dedication, often going above and beyond to help with plumbing issues such as clogged pipes, outdoor plumbing repairs, and replacing sewer lines. Customers have appreciated their professionalism and real solutions, with one mentioning how they have gone above and beyond, offering advice and support beyond expectations. The business is run by former firefighters and extended family members, which seems to contribute to their expertise with hoses and special equipment. They also use cameras and innovative ideas to solve problems, such as weeping drains causing discoloration. Many customers trust Drain Masters for their reliable service, especially before heavy winter rains, and appreciate their local, ethical approach. The company has been in operation for decades in Santa Barbara and is not to be confused with a different company of the same name in Oxnard. Overall, Drain Masters is highly recommended for its professionalism, attention to detail, and commitment to customer satisfaction.
Chris and Ian have been servicing my home since I bought it several years ago. I was recommended to them by my realtor, and it’s been one of the most valuable recommendations that I’ve ever received. They provide advice and solutions for long term customers. They’re in it to be your trusted partner, not extract everything they can from your wallet. In a world of unscrupulous contractors and plumbers giving the industry a bad name, they restored my faith in honesty and expertise. They’ve been in the area a long time, and that shows in their approach. This is one recommendation you should take and will never regret doing so. Absolutely first class...read full review
After having 4 different plumbers bid the job, Ian from Drain Masters was the best for me. What I valued most was his communication and his timeliness. I was not physically at the address where the plumbing issue was but Ian was in contact with me almost daily, would answer any questions I had quickly, sent me photos, was there when he said he would be and got the job done. I received bids at a lower price but I was also chasing after those plumbers for the bid in writing and had to ask the same question multiple times to get an answer. I had peace of mind with Ian and that truly made such a difference for me.
Chris was a great help when the big November storm hit and we had an urgent need to clear a drain. I told him the urgency and he made it a priority to come out (in the rain). He is a real pro, and he saved us from a lot of interior damage.