Sears Heating and Air Conditioning

Mar 2023

My first work order was submitted January 27th. Ron came out 4 times, a great guy, then finally declared the heater not repairable. Once this was determined, several Sears reps visited us, a necessary process. On March 27th, 2 new heaters were installed in one day. Everyone from Sears were kind, thorough, clean and informative. I went upstairs ready to vacuum up a mess and there was nothing! Ralph and Anthony need a wonderful job installing the heaters. We are very pleased to finally have heat after a very cold winter.

Jan 2022

Billy was very responsive, informative, upfront, honest, and friendly. Furnace by Carrier is a great product. Install was very well done and smooth. I was hesitant to go with Sears due to a conservative install time frame and us wanted heat asap. I told Billy my concerns and he was able to find out the product was in stock and that it could "most likely" be installed in 2 days. Sure enough, it was. Whole experience has made me consider Billy and replacing other products using his services.

Oct 2021

The reason this review carries two stars rather than one is that the subcontractor showed up when they said they would (five weeks after we paid in full) and did a competent job. That's where the good stuff ends.I won't buy Chinese-manufactured goods until their government stops brutalizing the populace. With that in mind we asked the salesperson where the A/C unit was made and he promised it was made in USA. We followed up with an email explaining that we do not want a Chinese-made unit. He again assured us it's made in America. When the units showed up they were clearly labeled 'Made in China'. Sears's manager was called and doubled down on the lie, claiming only the...read full review