About Foothill Eye Institute
Foothill Eye Institute focuses on providing excellent service, convenience, and cutting-edge technology to ensure patients receive the best eye care possible. While some patients have experienced long wait times, others have reported prompt attention and immediate care. The staff and doctors, including Dr. Shelton and Dr. K, are often praised for their professionalism, courtesy, and willingness to explain procedures and answer questions. However, some patients have struggled to get in touch with the office administration for records, referrals, or to speak with doctors. Despite these issues, the institute's commitment to quality care and patient satisfaction is evident, making it a good option for those seeking eye care.
Hours are incorrect and/or no one answers the phone. Called multiple times on a weekday (not a holiday) between 8 am through 8:45 am and only heard the automated message. Pressed 0 based on what their website info has on the bottom and spoke to someone who told me I have to call the clinic for the scheduling department. Very confusing. These are simple business logistical matters that confuse and frustrate patients. I strongly do not recommend this clinic. If they cared about their quality of service and they're failing at the simple stuff, I wouldn't trust them with the actual medical side Edit: I finally spoke with someone at 8:48 am who told me the pasadena office doesn't answer calls until 9 am. Bumped up to two stars because they have one employee who was able to provide useful information.
Two and a half hour wait WITH an appointment! It doesn't matter if you're early or late, the order that you will see the doctor will be completely random because all the paperwork gets mixed up. So if you come here be prepared to wait. But here's a pro tip- be a Karen! A woman, who was complaining and making a big scene, decided she didn't want to wait anymore. So she just walked right past the staff to the doctor and he saw her right away.
I've been coming here for years, and generally have been satisfied. But things have slipped. A few weeks I came in to renew my contact lens prescription, and was told that the eye test they perform for that is not a regular, thorough eye exam. So I made an appointment for that. This morning I waited 45 minutes to be seen by clinicians, and had my eyes dilated. Then I waited another 45 minutes to see the actual doctor, who couldn't understand why I was there. She said she was a retinal specialist. I told her I had retinal issues in the past, and she asked how long ago. I asked why she couldn't just look it up, because they were handled at that clinic. She said all client records are archived and take a long time to retrieve. I felt like saying, "What is this, 1930?" Still confused, she looked at my eyes and then told me to have the person at the front desk schedule my next annual appointment. That person told me she couldn't do that--they can only schedule six months out. Why didn't the doctor tell me that? I've had it with this place. There are plenty of other eye clinics in town.