About Palo Alto Vision Optometry
Palo Alto Vision Optometry is a highly-regarded eye care center known for its experienced staff and comprehensive services. Patients praise Alan, the optician, for his expertise in finding glasses that fit well and his ability to help patients adjust to bifocal lenses. He fixed up glasses for free, even when it went beyond store hours. The doctors at Palo Alto Vision Optometry are also highly commended. Dr. Michael Le is described as professional, patient, and thorough. He figured out a way to adjust a prescription to improve both near and far vision. Dr. Vincent Nguyen is praised for his carefulness and kindness. The center offers complimentary eye pictures, which are particularly valuable. Patients appreciate the center's commitment to the latest eye care advancements. The very warm and helpful staff, including the front desk team, contribute to the positive patient experience. While the center requires appointments for picking up prescriptions, patients highlight the center's efficiency in referring patients to specialists for urgent care needs, ensuring prompt treatment.
I had a great experience buying prescription glasses here. From the moment I walked in, I found the office staff super friendly and helpful. Someone asked me what I was looking for, and walked me around the displays to explain all the brands that would match my interests. They seem to carry plenty of non-Luxottica brands if that's important to you. They also have a variety of Masunaga frames! My only suggestion is to please list the brands you carry on your website. I would have visited a lot sooner!
Had a great experience with them for years until I was forced to accept a newer doctor one day. My doctor wasn't changing practices and they asked if I would prefer to keep him (to which I said yes!) before they told me they were transferring me anyway to another doctor. The assistant informing me also said it rudely. I'd been a good customer, paid all my bills, never canceled appointments, was easy to deal with, etc, so this was disappointing and I decided to change practices. I did have a great experience for many years so I'll still rate them four stars, but the ending was disappointing.
Dr. Le truly cares about his patients. Back in 2018, I happened to experience a curtain in my left eye a week before my appointment with him. In the appointment, he immediately diagnosed me with retinal detachment and became very concerned (He was more concerned than me because I didn't know the severity of retinal detachment) . He called around eye ERs to see if I can be seen by an ophthalmologist the same day and get a surgery ASAP. Following his instructions, I had the surgery at Stanford Hospital the next day and fortunately my vision was largely preserved. In the past 7 years after my surgery, Dr. Le always thoroughly checked my eyes and paid special attention in...read full review