R B Appliance is a local business known for its honesty, integrity, and neighborly care. The team, including staff members, provides top-notch service with remarkable grace and kindness. They offer quick replies and clear communication, giving thoughtful advice and excellent recommendations. Their expertise covers repairs on appliances like gas stoves, Viking refrigerators, and dishwashers.
The service is thorough and expert, with staff going above and beyond. They provide awesome breakdowns of repair costs versus replacement and are knowledgeable about which brands are worth the money. They operate with the utmost integrity, often advising when a repair is not worth the customer's money. If they cannot fix something or do not support the needed help, they will provide a professional referral to someone else local.
Customers report encounters with pleasant, honest, and generous service. Technicians are experienced and careful, noticing details to ensure work is perfect and returning to make adjustments without charge. This level of customer service inspires certainty and trust, making customers feel good and likely to call first for any future appliance needs.
Above and Beyond! Wendy the controller called me back, and provided a top notch referral, she took the time to to make sure I was connected appropriately and professionally. Her Grace and kindness was remarkable and she provided the one thing we consumers look for in a reference! CERTAINTY!!!!! PLEASE GIVE THEM A CALL they operate with the utmost integrity!!!
I called R&B when two burners on our old gas stove stopped working. I spoke with Wendy who provided an awesome breakdown of the potential repair costs vs. buying a new replacement unit. We'd been putting it off in the hopes to do a bigger kitchen remodel and upgrade and she was able to provide excellent recommendations on what brands are worth the money and which ones to avoid - largely because they have issues and/or do not have service crews who are familiar and able to maintain them. Much more than I was expecting from a short call - especially since Wendy thoughtfully advised that it wouldn't be worth our money to retain their services to repair our old unit. Needless… read full review
I can be hard to please but Rod did it. He replaced the gaskets on my Viking refrigerator door and freezer drawer and while doing so he noticed that the new refrigerator door gasket was not perfect (which I would never have noticed). Because he wanted it to be perfect he immediately ordered another new gasket and came back later to replace it and adjusted the freezer door gasket (which had moisture problems).
Then he gave me some hints on what to do about the moisture problem that most repair people would not have known.
5 Stars *****
Thanks Rod!
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1157 Forest Ave Suite C, Pacific Grove, CA 93950
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