Mobile Kangaroo - Apple Authorized Service Provider
“Outstanding service by manager Ali at the Mobile Kangaroo store: frank and honest assessment of my issue with my MacBook Pro laptop. It turns out that during the Covid pandemic with me spending so my time at home, my house felines discovered that warm and wonderful heat exhaust coming out of the laptop. Apparently after a few years of sleeping at or on the laptop the unit stopped booting. Ali and team worked quickly to ascertain the problem as not being the AC adapter, followed by further diagnosing the problem - a buildup of animal fur internal to the unit concentrated at the ventilation ports and compact fan assembly. I agreed to a special one-time precision cleaning of the Mac interior including keyboard, ventilation fan and accessible areas. Following this in-house cleaning the team ordered replacement logic board, keyboard and keyboard plate/frame assembly - the replacement parts of which were all under warrantee with my Apple service agreement! Hence with a welcoming spirit, some initial questions to rule out the AC adapter, followed by frank and honest assessment of my warrantee situation and with Ali's expert precision cleaning service at a nominal fee - my laptop is now better than new. With heartfelt thanks to the team at Mobile Kangaroo Mountain View, Thomas Cruz”
