Eyewear And Opticians near Lakeside

“This office was a breath of fresh air. Erika and Gabrielle are amazing. Their attitude and knowledge is beyond exceptional. Dr. Austin took time to listen to my concerns and addressed them. Definitely making this office my eye care go to.“

“I called in and Julie answered all my questions. She was very helpful and patient with me. I will be back to see the doctor and come order glasses. Thank you for being so nice Julie!“

“WOW WOW WOW, from the moment that I mistakenly showed up at 10:58 AM, an entire hour early for my noon appointment that I believed was at 11 AM.

I was at a loss for words, so I turned around and walked away…

I was just so proud that I was on time for my first appointment with them, and then I was instantly frustrated with myself for mixing up the times.

As I flipped through my phone, the lady behind the front desk says that their 11 AM appointment was running late, so they would give me her appointment, and she would take my time. WOO HOO, YAY FOR ME. ??

(THE PROS)
1: This office has more optometry testing equipment than any place I’ve ever been. ⏱️

2: The testing process or flow from one machine to the next was seamless. ??‍??

3: They showed me my results right away, and explained everything to me, making this the most informative eye exam I’ve ever had, and I’ve had 12 eye exams at at least 10 different offices. ?????????&?

4: There are a ton more positive statements that I could make about my visit and the staff, but the only thing that I have left to say is that I have found my current and future optometrist office.

(THE ONE CON)
(The review should be ⭐️⭐️⭐️⭐️⭐️’s)
??? I believe that every business owner is open to receiving after visit information, especially if it hurts the review of the business, and/or potentially the review of the business.

If I were asked what was the one part of this entire process that I did not appreciate, it’s that I felt like I was being pushed for the up sale, and rather than being asked if I would like to purchase the (Optase moist heat mask), one was added to my “Check”, or receipt, with my co-pay for my eye exam.

Why not offer me the opportunity to check Amazon for something that does the exact same thing.

Next it was off to the frames. My experience progressed from ??& then ?To?.

I had never been, nor do I need to be followed around a small area to pick out frames, or have them picked for me. I HATED IT!!!

I’m clearly capable of chosing frames that I LIKE ON MY OWN.

I hated it, because I have severe back pain, and standing there with someone made me feel rushed to make a decision, or stand there longer looking, while my back was killing me and my legs and feet were going numb.

I did not intend to cave in and settle for something that I did not like, and even though I neeed to rest my breaking back, I pushed through it.

Eventually, I was told that I didn’t have to choose from their frames, and could buy them elsewhere, and bring them back to have the lenses put in at their office.

I’m sure that’s optional as well, but I was not provided that information.

You really deserve five S⭐T⭐A⭐R⭐S

you really do.

PS. please provide every patient a hard copy of their prescription, because we often need to take them to our primary eye doctors.“

“I’ve been coming here for years. Dr. Peters is very honest and truly cares about my eye health. The staff is also amazing. Lucia helped me pick out glasses and sunglasses and I was thrilled with her choices. She showed me some sunglasses I would have never picked out for myself. I am very thankful for such great service.“

“Always on time with appointments. A very professional staff with a comfortable and personable demeanor. Anytime I had an issue with my prescription or frames, i usually left the office the same day very satisfied....
.“

“This was my second annual appointment. As I stated last year, the Doctor and staff provided excellent service. Always polite, courteous and extremely helpful. 5☆'s“

“Norma and Dr. Theresa were so extremely helpful. They were so open and conversational. So sweet and helpful. I always buy online and after this visit ill be coming to target optical everytime! Absolutely love love love them!“

“I came there today because my iPhone was not charging and the audio quality was poor. The guy there cleaned out the microphone jacks and did a number of other things. Not even sure all what he did. Now everything works great and he didn't even want any money for the work. Never seen a shop like this.“

“Glasses I bought are great, got a great deal on them and customer service was great ?“

“I took my mom for an eye exam and the process was really quick even though there was many patients.“

“Friendly staff, open availability for appointments. I was in and out fairly quickly and it was easy!“

“I have had very positive experiences at Hart Optical. First, my husband was referred to Hart for glasses repair. We used him for that a few times. Then I showed him the frames I got in Japan in 2019. Other people had told me I couldn't replace those lenses here, but Hart did!! I love those glasses! Thanks!“

“Hikel and the amazing ladies help me getting my contacts and glasses this morning all under an hour!! Super kind and friendly staff, clean store!! Amazing options and even better service! Plus I love my new glasses they are so cute!! I came in originally to just get contacts but I saw these and loved them!! Be aware also, the service center that takes the call doesn’t always have the correct info so they may tell you one thing and the store might have another but they are very understanding and helpful despite the situation still amazing prices and care. Thanks eveyone !!“

“Brought my girlfriend here as a walk-in because she had something in her eye that was really bothering her. They were understaffed that day, but still managed to see her within a couple hours. We live close so went home and came back. The doctor was super nice, professional and obviously knew what she was doing. The rest of the staff were also very nice. In the end the doctor found a tiny BUG in her eye and removed it, did a great job of cleaning out any other debris and had one happy patient!“

“Dr. Patel is very professional. His staff is organized and kind. Everything is on the top.“

“I had a really great experience here, the staff was very nice and fun to talk to! The doctor was very friendly and amazing, would highly recommend going to this place if you need to go anywhere for your vision.“

“Just finished my appointment with Dr Butler. Great visit, he thoroughly explained why I squint and have the troubles I do. Also how glasses will
Correct my issue Thanks Dr Butler“

“Had a wonderful experience! Spoke to Reyna on the phone, scheduled an Eye Exam. At my visit, Julie at the front desk was extremely polite and had great positivity. Sandy carried the same energy helping me shop around for frames, breaking down estimates covered/out of pocket.

Dr.Bloomberg was very polite, quick! There's a nice warm feeling when you're there. Reyna complimented me and really made my Monday. Thanks again for all your help! If you're reading this, definitely come by and check it out. I was in and out in about 40 minutes.“

“I had a great experience getting my contacts at Pomerado Scrips optometry and I would highly reccomend them to anyone looking for top notch service.“

“Wasn't busy when I went in, doctor was great at my appointment & lady at first desk is super sweet. Definitely recommend“

“Went for eye exam, which was reasonably priced. Doctor gave me prescription for distance glasses and reading glasses. I then bought 3 pairs of glasses online: far, near and far sunglasses. I am happy with the eye exam, since with glasses my eyesight is very sharp for both near and far. I am also happy with the service.“