HeartWood Industries
“Great in 2017 with kitchen cabinets and drawers, not as great this time with a small job, an L shaped floating desktop, it's supports, 3 corner shelves and 15 ft of custom crown moulding. Rory is enthusiastic, helpful and she cares. Isaias is an artist. Both of them make a great team and take pride in the work. I wish it ended there but we struggle with each other this time. I knew exactly what I wanted, how I wanted it made and how I wanted to install it. I gave sketches, templates, a finish sample and measurements, not all of which was followed. In the end, we are happy with the results other than
1. The finish not being fairly close to the sample of honey maple I gave them(shown with desktop). It was to match the kitchen drawers they did previously, even if that required staining to match at $50 more.
2. The matching of wood selections on the right side looks odd. The left side blends well, the right side abruptly goes from pinkish to blonde. It's not horrible but not great.
I'll see if my painter can do some stain work and am not comfortable asking them to address it, even if I were to pay a portion. That's an indication of how contentious it became to get things right and to move beyond egos and pride. The feedback I got from them was that I was asking too much and that I wasn't clear with what I wanted. I feel I was super clear and that I was able to provide working solutions to what they saw as production obstacles along the way. I'm not sure either very much appreciated my viewpoint and that was a disappointment. I do thank them regardless, and believe they tried to do a good job.”
