Mobile Phone Repair in Chino

“Having my cell telephone go dead all of a sudden has been traumatic. Yes, traumatic. My entire life is contained in this one device, luckily backed up by Google. When the problem initially occurred, of course, I consulted with my carrier. This, predictably, resulted in my purchasing a more updated device. But, it was not until I consulted with Mark Holmes, the manager at the Chino, California location did I learn that the device is repairable. So, I returned the device and new case cover to my carrier, then returned to see Mark. Found out that the telephone simply needed a battery. However, after more challenges with the device, later learned that I also needed a new screen at the whopping cost of $349. While frustrating, Mark helped me through the process by filing an insurance claim for the cost. Well, all was said and done despite the frustration and time spent, Mark made doing so to be a much less negative experience.

The irony is that in my experience, techies are not known for their personable disposition. So, Mark was clearly the exception and obviously the reason why he was also the likely one chosen to be the store's manager. Mark made an otherwise traumatic experience lead to a positive outcome, not only because he resolved the multiple issues with the device but handled himself in such a customer friendly manner. Thank you.“

“Had my iPhone 11 battery replaced today by Paul. He was efficient, fast and very informative. I would definitely recommend him. If I need any IPhone service again Paul will be at the top of my list.“

“Sam was absolutely amazing. I brought in my husband’s iPhone 14 Pro Max the day after Labor Day after it got wet in the pool. He did everything possible to try to save it, but unfortunately it was too far gone—especially after I had already tried fixing it myself. Even so, Sam was able to get it working enough to sell it on consignment for me, and he got a much better price than I ever could have on my own.

I also brought in my mom’s old iPhone 12 with a badly damaged screen. Sam repaired it and then sold that one on consignment as well—again for more money than I expected.

Overall, it was a great experience from start to finish. Honest, knowledgeable, and genuinely helpful. I wouldn’t hesitate to come back or recommend him to anyone needing phone repair or resale help.“

“The lady repaired my broken phone less than and hour, other stores I called around told me it would take at least 3 hours“