Told the nurse people always have a hard time finding my veins, she didn’t do anything differently. Tells me I need to drink water to see the veins but doesn’t give me water at all. Tries my right arm and as I told her nothing comes out. She keeps pushing the needle to get something and she takes it out finally. She sees me lean back in the chair and I think thats when I think she got scared I might faint and therefore meddle with her goal of getting me out of that chair as soon as possible (it’s the system I know).
She checks out my left arm and tells me: This one’s even worse. I then ask her if I could come at a later time after having drunk water or waited… read full review
About LifeLabs Medical Laboratory Services
LifeLabs Medical Laboratory Services is a trusted partner committed to empowering a healthier community. They provide caring, efficient, reliable, and high-quality services throughout the testing process, from collection to reporting. The staff are described as accommodating and kind, with one patient highlighting the "softest hands and the smoothest blood drawn" they have ever experienced.
Customers appreciate the friendly and highly trained staff, who offer a pleasant and professional experience. While the location can get incredibly busy, especially in the morning, the overall service and care provided by LifeLabs remain highly valued by the community they serve. One customer noted that even without an appointment, they experienced a quick service time of less than 30 minutes. However, some customers mentioned confusion regarding registration procedures, suggesting that clearer communication or posted instructions could help reduce misunderstandings. Overall, patients commend the professionalism, efficiency, and kindness of the staff, with one noting their understanding and soothing approach during a difficult personal situation.
Reviews
Was told there would be a 2 hour wait. They were able to see me in 2.5 hours given I was a walk in. Giving a 5 star review for their friendly staff. But whoever manages this place, staff more employees to keep up with the crazy volume of patients. Poor staff are biting off more than they can chew. Hope things get easier for life lab staff, good people.
I came in as a walk-in- about an hour wait which I was really impressed with. There was around 20-30 patients in the queue, and about 5 folks working to get patients through. Friendly staff who are supportive of each other; there was an incident of someone getting pretty angry at them, but they handled it much better than I would have, so good on them!
Photos

Hours
Location
4980 Kingsway Suite 201, Burnaby, BC V5H 2E5
More Local Businesses in Burnaby
You May Also Like
Is this your business?
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.
