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Old Orchard Medical Clinic

3.4 93 reviews
Walk-in Clinics, Medical Spas, Family Practice
Overall rating
3.4
out of 5
93 reviews
5 star 52%
4 star 3%
3 star 4%
2 star 5%
1 star 36%

About Old Orchard Medical Clinic

Old Orchard Medical Clinic is a walk-in and by-appointment medical clinic that aims to provide prompt care to patients. The clinic is known for its tidy and clean facilities, as well as its friendly and considerate front-desk staff. Patients have praised the care provided by the clinic's physicians, including Dr. Scarth, who is described as very gentle and patient. Many patients highlight the kindness and honesty of the staff and doctors, noting their supportive attitude and thorough care.

The clinic has a team of skilled doctors, including Dr. Frame, who has been praised for his thorough and excellent care over the years. Though Dr. Frame is retiring soon, patients remain satisfied with the care provided by other doctors at the clinic, such as Dr. Ticea, Dr. Eichorst, and Dr. Bryant. Dr. Cremona Ticea, in particular, is commended for giving proper care, referring and following up for specialists, and being very accommodating. The front desk staff, including Mathew, are often recognized for their helpfulness and professionalism in handling queries and solving problems quickly.

While some patients have expressed concerns about the front-office staff, others note that they are often unfairly blamed for issues beyond their control, such as missed appointments or late arrivals. Overall, Old Orchard Medical Clinic is highly regarded for its comprehensive medical services, caring staff, and the supportive atmosphere that helps patients feel well cared for. Many patients appreciate the urgency with which the clinic addresses medical issues and the prompt scheduling of appointments, making it an excellent choice for timely treatment in the community.

May 2026
3.0
One of the male doctors here (sorry I am bad at remembering names) is the only reason I'm not doing 1 star! Been coming here over 8 years. I officially am leaving :( He's amazing! Unfortunately the (one of maybe) female doctor here is so rude and treats you like your a hypochondriac for asking basic questions. I'm only 25 pounds overweight and the entire conversation was focused on me loosing weight and I had no bloodwork, diagnosis, prescription or even plan. Got told to come back when I loose some weight to see if it helps. Went with my gut and tried a new office. Guess what. I have an ulcer (as suspected and as I voiced). So disappointing to be walking around in pain… read full review
Jan 2026
5.0
I always have a great experience at this walk-in clinic. The staff are consistently friendly, kind, and very helpful. They take the time to listen and make you feel comfortable. The customer service is excellent every visit. I really appreciate the care and professionalism they provide.
Oct 2025
5.0
I have never had a bad experience at this medical clinic. My family doctor is Dr Scarth and I find him to be patient, non-judgmental and supportive. The receptionists treat me with kindness and they are always efficient and helpful. I am able to make an appointment quickly and have never had to wait long. I feel lucky to be a patient here.
Photos of Old Orchard Medical Clinic, 4429 Kingsway #11,  Burnaby
All 14 photos

Hours

Monday 9AM - 6PM
Tuesday 9AM - 6PM
Wednesday 9AM - 6PM
Thursday 9AM - 6PM
Friday 9AM - 6PM
Saturday 9AM - 3PM
Sunday 10AM - 1PM

Good to know

  • walk-ins welcome
  • bike parking

Location

4429 Kingsway #11, Burnaby, BC V5H 2A1

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Old Orchard Medical Clinic · 4429 Kingsway #11, Burnaby, BC V5H 2A1

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