120 Elizabeth St, Okotoks Alberta T1S 1A2
A Five-Star Experience with Select Floors!
When we began shopping for high-end carpet for two large bedrooms, we contacted several well-known Calgary carpet stores. After unsuccessful attempts and unreturned calls, one company came to our country home to quote the job. They were very nice, but the price seemed high, and their plan required a crane to get the carpet into our second-floor primary suite.
We then tried Select Floors in nearby Okotoks because of its excellent reputation. Thank goodness we did.
Sue clearly explained the process and confirmed that Select Floors carried the Fabrica Ithaca 96-ounce nylon carpet and Healthier Choice 7/16-inch memory-foam underlay we wanted. Neil soon visited to assess a complicated project—these were definitely not simple four-cornered bedrooms. He carefully planned the seams to use the carpet efficiently and minimize waste. Kayla then prepared the quote using our architectural drawings, Neil’s measurements and the proposed seam locations.
Rick, the owner, became personally involved. He returned with Neil to verify every measurement and consider alternative approaches. Together they devised a brilliant solution that eliminated the crane: remove the old carpet, use it as a template and cut the new carpet into sections light enough to carry through the house and upstairs. This represented a substantial cost saving. Rick even worked out how each section could be manoeuvred around every turn without damaging our home.
The crew also agreed to handle all the heavy furniture, including dismantling and reassembling two king-sized beds. Their price was considerably more competitive than the Calgary quote. We paid a deposit when ordering, with the balance due only after we confirmed our satisfaction.
Before installation, Select Floors invited me to inspect the actual carpet rolls and extra-thick underlay after they arrived from the manufacturer. That attention to detail was remarkable.
The approximately 1,500-square-foot installation was scheduled within a few weeks. The team arrived exactly as promised: Rick; Neil, the head installer, with decades of experience; and Artur, Randy and Riley, who handled the heavy lifting.
They underpromised and overdelivered. A three-day installation was completed beautifully in only two. The new carpet looked gorgeous and felt wonderfully soft and luxurious underfoot. The crew returned every piece of furniture, reassembled both beds and left the rooms cleaner than when they arrived—all with smiles and a generous dose of good humour.
Neil and Rick’s installation in these multi-cornered rooms was flawless. There was not a single flaw or seam out of place; the seams were impossible to discern. I offered to pay immediately, but Rick said Sue would call the following week. She did exactly as promised—no hassles and no pressure.
From start to finish, Select Floors did a fantastic job. Sue kept us informed, Kayla prepared the quote, Rick managed every detail, Neil delivered a truly professional installation, and Artur, Randy and Riley worked with care and good humour.
Select Floors transformed a potentially difficult project into an excellent experience. We could not recommend them more highly. Their organization, high-quality product, reasonable price and exceptional craftsmanship lived up to their reputation as a Western Wheel Readers’ Choice Gold Award winner. We absolutely love our bedrooms!
Mike and Patty
Foothills Country