Bintz Heating & Sheet Metal

May 2022

This is very simple. I had an AC/Furnace install, it went less than ok, the service afterwards has been subpar on repeated instances. I'm a reasonable person, I am willing to pay above average prices but expect competent people who are reasonable and are there when you need them. In this case, I paid an average price and got below average....well, everything. Clearly, when you buy a good and/or service THEY need YOU (I could've called many other providers of said service). However after the sale, for those who are not good business owners, that need is not always so present. That was the case here. Yes, there were red flags when we sat down at the kitchen table to talk over things that I ignored. That said, although there were glitches with how the unit has operated over the last few years since install I (for whatever reason) still believe they are competent people. This is likely somewhat of a surprising comment given how the product has operated but it's just how I feel. Therefore, for competence, I will give them 3 stars - I just think they lack a desire for detail and to do their best work. In terms of after the sale, this is where it gets a bit messy, there is no other option but to give them 1 star. I could go into great detail and give multiple examples of which I believe would be alarming but I just feel it would come off as slanderous (and I don't consider myself that type of person). I will say this, I would not under any circumstance refer them to anyone I know (or even to those I don't, which is the reading audience). In the end, you'll have to go with your gut, I should've followed mine. Thing is, I knew better, and that's what has been frustrating to me. It's too bad, I believe if they valued their customers and improved on their bedside manner they could double there business. That might sum it up, I believe they are likely doing ok and have no desire to grow. In their mind, they would read this and say, I don't need customers like you, of which to this point I've been nothing but respectful (unfortunately, I cannot say the same). In fact, they likely don't even know I feel this way which also illustrates the problem as it should be obvious to most. I feel 2 stars, quite honestly, is generous.

Mar 2022

Steve came out promptly to address issues with furnace. A new furnace was installed the next day! prompt and very fairly priced. Highly recommend!Service: Heating system installation

Feb 2022

Was recommended Bintz heating from some friends. I have now used them twice on two different issues with my duplex heating. Andrew is great to work with and willing to explain things. Very impressed how quickly he was able to come fix my issues with my furnaces. Would highly recommend anyone using them.Service: Repair HVAC