Kaiser Permanente Eye Care - Spokane - Riverfront Medical Center

Mar 2025

I have needed glasses, or contacts the last 40 years of my life and I can confidently say Dr. Keith Johnston is one of the best optometrists I have had the good fortune of seeing. He is patient and knowledgeable with a willingness to explain the different aspects of his testing to arrive with the best possible prescription for me. My contact lens prescription is fantastic and so is my glasses prescription.

Jan 2024

Overall, rather pleased with the quality of care provided by Kaiser. Today I had lab work and needed to pick up a prescription that I ordered online via the app this morning. Usually i have the prescription delivered to my home, however I was given the choice of picking up here. I thought let's kill two birds with one stone; how convenient. However they do not refill my prescription at this location after all. I suppose digital care is only as good as the author and interface designer. First world problems, fortunately with my script...not medically life threatening.

Oct 2023

My daughter is 26 and I had to take her in to same day appointment. Never used her insurance before. Fine paid co pay. The person she saw was dismissive. Daughter was in so much pain, sore throat ear ache, throwing up blood and fever. When finished that gave her magic mouthwash. Lidocaine and children's benadryl. Which she had to pay for fine. She just kept getting worse and for my daughter to cry in pain is not like her. I told her we had to go back. She refused because of they way they treated her. So we ended up going to Providence walk in. Upper respiratory and ear infection. Doctor couldn't believe they didn't see how bad the ear infection was. Hopefully medication she was given will help. With the extra time of getting proper care she's had to miss work. Yes doctors note was given but that's the only thing saving her job. Only good thing facility is clean and nice.