FamilyCare of Kent has provided quality care, kindness, and efficiency to its patients for many years. While some patients have expressed frustration with recent changes in management and staff, including difficulties in scheduling appointments, the majority of patients have had positive experiences. The staff, including ARNPs, have been described as patient, kind, and willing to explain things clearly. Despite some challenges, FamilyCare of Kent remains a trusted primary care provider, offering reliable healthcare services for patients' various needs.
Things have changed so much here. Vanessa is gone. Maddie's gone Bob's gone Kristen's gone and the ARNP. They want to set me up with her name is still not on the in network page. Still haven't received any notification that Kristen is gone, and was told they had not updated UHC with Sana's info yet so how am I supposed to have my provider assigned when they don't have the info at UHC . The new owner is Dr Eugene Gu. His availability will only be Mondays in the near future. I am perplexed.
Jun 2023
4.0★★★★☆
I've been a patient here for 15+ years and have received quality care, kindness & efficiency. With the recent provider retirements, new management & staff changes, I've become frustrated. It is extremely difficult to get in for an appointment...about 2 months ahead with my new ARNP (who I love) and a month out for the other providers!! Seriously, this is unacceptable! It was not this difficult previously. This forces patients to go to Urgent Care or even ED for care, which negates the purpose of having a PCP that you trust will be there when you need them for care. It also costs patients more. I DO want to continue my care here, and hope there's a solution to this business… read full review
May 2023
5.0★★★★★
Started coming here in 2012 when I was 19 and freshly moved to the area. Never had a regular doctor before so it was a weird experience but everyone was super patient with me. I've gone here a lot for health problems and general upkeep and its never an unpleasant situation. Krista Burns is awesome, very kind and doesn't mind explaining things for me when I ask.
