Consumer Direct Care Network Washington (CDWA)
“I am a parent-caregiver, and I had somehow been switched to a different type of provider, which requires a different and longer training, by a specific time. When I was first alerted, I called and they told me not to worry about it. I kept getting notifications for it, and it started giving deadline was really close, and the trainings are hard to schedule in a timely fashion. I called back, two more times and was told not to worry about it. The system was being set off for some reason, so I worried about it 😂 Turns out, there was a problem, when it blacked me out the day after the deadline. I called, waited on hold for 2 hours, the lady told me she would call me back after talking to a supervisor, because it was complicated. Never heard back.
Today, I spoke with Harpreet. This glorious angel had it figured out and walked through the fix, in about 3 minutes! She immediately thought to cross-reference something, and found the issue.
Cdwa, if you read these-- Harpreetdeserves a raise”
