43 West Jubal Early Drive, Winchester
Mon 7AM - 5PM
4.8
★★★★★
286 reviews
“Shawn Carter found the break in my sewer line near the house. He had to hand dig a hole 4ft deep to remove broken pipe and replace. He got it all done in one day. He was very professional, courteous and considerate. I was very impressed with Shawn's work ethic and attention to detail.
Third time I have called them. When they were repairing my sewer line they noticed a number of plumbing problems in my basement to include lack of a water regulator, water heater issues. Jason spent the day and got all back to code and replaced my old Kenmore softener with a quality unit. Very pleased with their service.
My sewer line from my house to the main was clogged and they couldn't get to me that night due to the early snow. Jason and Andrew were there early the next morning. They worked very hard with the roto rooter and camera and Jason told me he thought that the line had settled near the main and broke. After giving me a couple of options I went with Jason's recommendation and he immediately started making phone calls for an emergency dig. They dug from the driveway to the break in the line, hand digging some of it. They worked very hard and stayed very late until they made the repair. They came back the next day which was Saturday to ensure the line was clear with the roto rooter and camera again. They replaced some of the temporary repairs with permanent and back filled, leveled and seeded with straw. They did a great job and we were very happy that they stayed with it until it was fixed. I also like the fact they give a flat rate estimate up front and stick with it which I think is evidence that they know their business and have the experience. I was a first time customer but I will call on them for all my plumbing needs. They also gave a two year warranty on their work. Casey the owner came out a few times to bring them tools and check on progress. He is a very pleasant gentleman. They went above and beyond to make my front yard look as if they had never been there. Casey told me that if the trench settled to call them and they would add more top soil. YOU CANNOT ASK FOR MORE SERVICE THAN THAT!”