About Animal Dermatology Clinic - Springfield
Animal Dermatology Clinic is praised for its knowledgeable and professional staff, particularly Brittany, who is noted for her patience and care during appointments. Clients appreciate the team’s ability to accommodate nervous pets and address specific concerns, ensuring a supportive environment. The veterinary assistants and licensed veterinary technicians are highlighted as crucial in providing thorough care, while the clinic itself is equipped to handle various skin issues effectively. Although the reception area is small and can be confusing, the staff guides new clients through the process. While the clinic does not accept Care Credit, many clients feel that the cost of services ultimately saves money by reducing the need for frequent visits to regular vets. Overall, the clinic is recognized for its expertise in animal dermatology and commitment to pet health.
Dr Hansen and his nurse , Amelia were not only able to quickly diagnose my pups issue, and provide a simple fix, they were so kind and gentle with her. Offering her soothing and comforting words as they cared for her. When Dr Hansen first met Clementine Moon Pie, he actually got down to her level and calmly spoke to her, saying “ We don’t do anything scary here little one, we give pets and kisses “ My heart melted. We will absolutely recommend them and will definitely be back! Thank you Animal Dermatology of Springfield. Please, don’t forget how wonderful you truly are.
The 5 stars go out to Brittany! She was amazing during my appointment. From start to finish, she was professional and amazing. She was patient with my very nervous pitty. She listened to my concerns about my girl and accommodated me. She didn't judge my dog because she had a bite history. At the end- she gave her treats and got a little tail wag! That is a FIRST for my furbaby!! They do warn you about the reception area being VERY small so be careful. It's kind of easy to get lost with three different doors- but they guide you. It was my first time there. The Veterinary assistants do ALL THE WORK( for what they charge- they better be getting good pay). Brittany came in and triage my girl. She gathered all her samples and went back to read all the samples. Saw the doctor for about 1 minute. No exam. Just a visual. Nice though. Then Brittany came back in with discharge paperwork. We opted a allergy test- so Brittany again came in a drew blood. She told me that the results will come in about 10 days and that an LVT will be calling me. VAs and LVTs are the rockstars in this department. I can't give the vet any stars because I didnt even deal with him. The downfall is they do not accept Care Credit. That is a BIG help to people that need that extra help with financing and budgeting.
I really appreciate Dr. Hansen & his team. They are very professional and even though there is a cost for their services, in the long run it saved us money & constant visits to the regular vet.