Dr. Flores is a quack. New Kent VCU free standing ER referred me to her to get an ultrasound ordered for a thyroid problem when my PCP refused to help me and she: 1. Treated me like a child on the phone 2. Didn’t help me with my order 3. Called my PCP and “confronted me” with lies This was a waste of time and I regret her existence.
Mar 2024
Consistently a 1-3month wait to see a PCP so you end up having to wait 3hrs at an urgent care elsewhere when you’re sick. They insist on having a monopoly on healthcare in Richmond but can’t provide care to all their members when they need it. And this is just the tip of the issues with them. Disorganized, all the different departments don’t speak to each other so no one ever knows what’s going on with your care, customer service isn’t authorized to actually help with much of anything and you can’t ever get providers to return calls, and don’t even get me started on Billing, an absolute nightmare, I’ve been dealing with them on one bill for literal MONTHS....read full review
Dec 2023
Consistently a 1-3month wait to see a PCP so you end up having to wait 3hrs at an urgent care elsewhere when you’re sick. They insist on having a monopoly on healthcare in Richmond but can’t provide care to all their members when they need it. And this is just the tip of the issues with them. Disorganized, all the different departments don’t speak to each other so no one ever knows what’s going on with your care, customer service isn’t authorized to actually help with much of anything and you can’t ever get providers to return calls, and don’t even get me started on Billing, an absolute nightmare, I’ve been dealing with them on one bill for literal MONTHS....read full review
Dr. Flores is a quack. New Kent VCU free standing ER referred me to her to get an ultrasound ordered for a thyroid problem when my PCP refused to help me and she:
1. Treated me like a child on the phone
2. Didn’t help me with my order
3. Called my PCP and “confronted me” with lies
This was a waste of time and I regret her existence.
Consistently a 1-3month wait to see a PCP so you end up having to wait 3hrs at an urgent care elsewhere when you’re sick. They insist on having a monopoly on healthcare in Richmond but can’t provide care to all their members when they need it. And this is just the tip of the issues with them. Disorganized, all the different departments don’t speak to each other so no one ever knows what’s going on with your care, customer service isn’t authorized to actually help with much of anything and you can’t ever get providers to return calls, and don’t even get me started on Billing, an absolute nightmare, I’ve been dealing with them on one bill for literal MONTHS....read full review
Consistently a 1-3month wait to see a PCP so you end up having to wait 3hrs at an urgent care elsewhere when you’re sick. They insist on having a monopoly on healthcare in Richmond but can’t provide care to all their members when they need it. And this is just the tip of the issues with them. Disorganized, all the different departments don’t speak to each other so no one ever knows what’s going on with your care, customer service isn’t authorized to actually help with much of anything and you can’t ever get providers to return calls, and don’t even get me started on Billing, an absolute nightmare, I’ve been dealing with them on one bill for literal MONTHS....read full review