Smith & Keene has been a trusted provider of Heating, Air Conditioning, Electrical, Plumbing, and Generator services in the Hampton Roads area for over 70 years. Homeowners and business owners have relied on their expertise since 1947. Customers consistently praise the company for their exceptional service, particularly in HVAC and generator maintenance. Many reviews highlight the professionalism and knowledge of their technicians. Frankie Fain stands out for his outstanding support during a power outage and his thorough training on generator operations. Customers appreciate the timely responses from staff like Miles, who quickly resolved issues, and Dylan Whipple, who impressed a church group with his professionalism while servicing their HVAC unit. The customer service representatives and technicians are noted for being friendly, efficient, and eager to answer questions. Regular maintenance services are well-received, with many expressing satisfaction with the care and attention given to their systems. Overall, Smith & Keene is recognized for its commitment to quality service and customer satisfaction, making it a reliable choice for residents and businesses in the area.
Dennis is the best, knows what he is doing and checks my HVAC for any future problems every 6 months.
Tyree and Jeremy were the techs who fixed our air conditioning system and installed a new thermostat in our apartment. Nice job!
We had our home generator installed several years ago by Smith and Keene and have had yearly maintenance by their technicians. I have nothing but good things to say about the maintenance service, the customer service representatives, and the technicians. Frankie was out today to perform yearly service and he called prior to arrival, provided information concerning the maintenance, completed the service and was professional, as well as efficient, friendly, personable and knowledgeable. He was also pleasant and appeared interested in listening to and answering my questions. Anytime I'm asked about our generator and experience, I always encourage people to speak with...read full review