I wanted to take a moment to thank you and your team for the excellent service you’ve consistently provided. Today, Calvin Phelps from Gilman Heating, Cooling, and Plumbing came by after my hot water heater failed... only 10 years after installation, which Gilman originally handled.
I shared my frustration with Calvin regarding the plastic shutoff valve that was installed previously by Gilman. Unfortunately, when I needed it most, in an emergency, it couldn’t be used. This was the only emergency I’ve had, and it left me questioning the purpose of having that valve if it wasn’t reliable when needed. UGH...
That said, Gilman’s service and technicians have always been outstanding, and I truly appreciate the quick response and professionalism. I only wish there had been more consideration given to the quality of that component during the last installation, as it could have prevented a lot of stress and damage this time. I understand these things happen, and I’m grateful that your team is scheduled to come out Thursday to resolve this current issue, but an additional break would have been nice.
Please know that despite this concern, I remain very appreciative of the help and responsiveness your team has shown then and now. Thank you for your continued commitment to great service.
About Gilman Heating, Cooling & Plumbing
Gilman Heating, Cooling & Plumbing is a trusted provider of HVAC and plumbing services in the local area. Their highly trained, professional technicians are known for reliable, quality work and friendly customer service. Customers praise the company's punctuality, expertise, and willingness to explain problems and solutions. Whether it's a same-day emergency or a scheduled maintenance visit, Gilman Heating, Cooling & Plumbing consistently delivers a positive experience, leading many customers to become loyal, recurring clients.
The company's technicians are described as professional, easy to work with, and willing to fully explain the details of the work being done. Customers appreciate their efficient and direct approach, as well as their ability to troubleshoot and solve issues effectively. The company's annual maintenance program is also recommended as a way to prevent future problems.
Customers highlight the professionalism, expertise, and warmth of the technicians, such as Chris, Kyle, and Conor, who have provided excellent service and made difficult situations much easier. The technicians are praised for their knowledge, efficiency, and genuine customer care, making Gilman Heating, Cooling & Plumbing a trusted choice for HVAC and plumbing needs in the community.
Reviews
Very pleased with our Gilman service. Tommy Weary did the maintenance on our system today. He is courteous, attentive and very professional. Thank you!
They are easy to deal with, very professional and cordial. Efficient, detail-oriented, quality work. They installed a Carrier gas furnace and air condenser a couple of years ago and did an incredible job. Christopher did an excellent job with installing my new whole house water filtration housing.
Photos
Hours
Monday 8AM - 5PM
Tuesday 8AM - 5PM
Wednesday 8AM - 5PM
Thursday 8AM - 5PM
Friday 8AM - 5PM
Saturday Closed
Sunday Closed
Location
180 Unit D, Technology Park Drive, Kilmarnock, VA 22482
More Local Businesses in Kilmarnock
For local businesses
Is this your business?
Upgrade your profile to add the context customers, search engines and AI systems use to evaluate and recommend your business.