Nu Look Roofing, Siding, and Windows

Nu Look Roofing, Siding, and Windows is a highly-rated company known for its exceptional customer service and quality work. They offer a variety of services, including roof replacement, installation, siding, gutter, window, and door replacements. Customers appreciate the professionalism and efficiency of their experienced team, who handle each project with care. Many reviews highlight the company's strong communication, with follow-ups that make clients feel valued. Martin spent a lot of time explaining the gutter system. Shawn Barrick provided fantastic service with window inspections and installations, doing excellent work. Katelyn Coven, the service rep, was always available for questions. Nu Look professionals at every level were responsive, professional, and courteous. Robert, Yvonne, Oscar, and the whole crew did an excellent job of picking up all of the junk and nails. The quality of work is consistently described as excellent, with thorough cleanup after completion. Customers express high satisfaction, often stating they would recommend Nu Look and use their services again. Recent reviews show that Nu Look is very responsive and quick to act. They replaced a roof after a leak and managed to coordinate with a solar water-heating system company to remove and reinstall solar panels on short notice, earning a five-star rating. However, there was an issue with window shades on existing skylights, which were damaged during the roof replacement. The installers apologized but left the customer with an added hassle and over $1500 in shade replacements. Despite this, the roof looks great, and gutter guards and a new downspout were added to improve drainage, although some problems like spillover and icicles at the front entrance still persist. For window replacements, Nu Look is a popular choice in northern Virginia, known for their favorable reviews and lifetime warranty. One customer replaced 15 old steel casement windows at a reasonable price, completed in one day despite snow. The new windows are tightly sealed, quality-made, and easy to use and clean. The company's team was skilled, pleasant, and communicative, demonstrating a focus on customer satisfaction. Another customer shared that they replaced over 60 windows with Nu Look. The sales process was engaging and helpful, and the installation crews, especially the team leads, kept the customer informed throughout the two-day process. After installation, follow-up items were addressed quickly and efficiently. Overall, the experience was very positive, and the customer highly recommends Nu Look for their professionalism and quality work.