About Tidewater Eye Centers
Tidewater Eye Centers, offering LASIK and PRK vision correction options, boasts a team of experienced doctors with a combined 50 years of expertise in laser vision correction surgery. The staff is praised for being friendly, helpful, and prompt in resolving issues. The Chesapeake office is home to a small waiting room, but the doctors are highly skilled and dedicated, with one doctor going above and beyond to accommodate patients' needs. Overall, Tidewater Eye Centers provides exceptional service from front desk to surgery, earning trust and appreciation from its patients.
Dr. Mercer at Tidewater Eye Center is absolutely impeccable. She is patient, dedicated, and truly committed to perfecting your vision. I have Keratoconus with severe astigmatism, and thanks to her expertise, my vision has improved tremendously. Her staff, Robin and Brittany, are fantastic—friendly, knowledgeable, and always willing to help. They make each visit smooth and comfortable. However, I must express concern regarding the Tidewater Optical shop. The customer service experience there has been frustrating. In particular, Christy’s (office manager) demeanor came across as dismissive and unprofessional. I’ve had to call multiple times about my lenses—which I still have not received—and each time, I was met with resistance and irritation. Let me be clear: when someone is struggling to see clearly, persistence is not a choice—it’s a necessity. Until you’ve experienced the challenge of impaired vision firsthand, it's important not to judge the urgency behind our calls. We’re not being difficult—we’re simply trying to see. Thank you to Dr. Mercer and her clinical team for their outstanding care. I sincerely hope the optical shop can improve its customer service approach to match the high standards of the rest of the practice.
Doctors are good, staff is good. Chesapeake office has very small waiting room in back hopefully remodel will fix that. Chesapeake office did not have equipment to give full prescription for glasses
Absolutely great! The customer service is wonderful. My doctor was very professional. Thank you, Barbara A