About Beck Cohen
Beck Cohen is a business in Charlottesville that has been providing heating, cooling, electrical, and plumbing services since 1955. Known for its professional and knowledgeable staff, Beck Cohen boasts veteran technicians with an average of 30 years of experience in the industry. Customers have praised the company's technicians for their efficiency and competence. One customer was impressed with the speed and quality of the work done on their heat pump maintenance and new toilet installation. Another customer appreciated the technician's familiarity with their house and quick resolution of a system problem. Recently, the company was trusted to fix a basement water leak, with a technician named Andy expertly accessing and repairing the leaking connections, providing much relief to the customer. Customers also value the punctuality and professionalism of technicians like Bobby Smith, who arrived on time, used shoe covers, and diagnosed issues efficiently. While some customers noted that technicians sometimes arrive outside the planned window without notification, overall, the experience remains positive, with many praising prompt service and thorough work. Despite minor issues, customers continue to trust Beck Cohen for their heating, cooling, electrical, and plumbing needs.
Over all very good. On time, professional, polite.
I was disappointed that as my HVAC was low on freon as I predicted, the invoice had no details… just service call, freon added, stop leak added… and total bill to pay…so I have zero knowledge of how much freon was added to make a decision as to leak rate other than tech said it was minor, same with stop leak, no cost listed …
And without knowing amount of freon replaced not sure I should have asked for the leak stop… <$700 was high for a slight freon leak service call as I know the leak sealer is less than $50 to buy… and I do not have the old freon that's hyper expensive.
So next service call, will ask lot of questions upfront and at $700… and will likely shop it some.
Great company and service, would list on the expensive side..
Our technician, Swavyon Constanza, provided excellent service in diagnosing the problem, explaining how it occurs, what alternatives we had to fix the condition, and then resolving the issue. He has excellent communication skills, from understanding my less than 100% clear description of the condition to carefully and cogently outlining the options. I felt like I got excellent service--a 10 out of 5 stars (really, really good). I will have no hesitation in requesting his services the next time we have electrical problems.
Beck Cohen worked on our house several years for a major remodel and they are the only company we would call to help us with a recent water leak problem in the basement. Andy knew how to access and repair the leaking connections and we were really relieved to have the problem fixed. Can’t thank you all enough!