Veterinarians in South Jordan

“2/5/24 UPDATED: I received a phone call today from Dr. Beau Beck. He called regarding the 11/23/24 Google review described below. Beau said the review from November made it to his attention yesterday and he wanted to reach out quickly once he became aware of the situation. Beau acknowledged the wrong doing in November, took ownership on behalf of the clinic, and expressed a desire to make things right. Beau said he was going to have Tara, the Practice Administrator immediately refund the balance for which I was overcharged. I received an email from Tara a couple hours later with an updated statement and confirmation of the refund. Though the issue was more about honesty integrity, and transparency than the dollar amount, it was nice for Beau to provide a refund. I want to align, work with, and take business to people and entities that are upfront, honest, and transparent in all they do. I appreciate Beau reaching out today, asking questions, taking time to understand, acknowledging the clinic error, making an effort to correct the situation, and offering his assurance of an excellent experience moving forward, with clear communication, full transparency, and accurate billing. I am updating my Google review to 5 stars as a result. I also plan to resume taking my horses to South Valley Equine.11/24/23: I have been taking my horses to South Valley Equine for approximately 30 years. The veterinary personnel have always been courteous and professional. I had two horses in the clinic today for an immunization appointment I scheduled last week. I was quoted $100 per horse when I made the appointment. Approximately the same amount as recent years. A veterinarian and technician I had never worked with greeted me this morning. Both of them were courteous. The technician first listened to each horses heart and checked their temperature. Immunizations were then administered. Everything seemed fairly routine in comparison with previous visits. When I went into the office to pay, they said it would be $379. I questioned the charges and informed the office personnel I was told it would be $100 per horse when I scheduled the immunizations last week. The office manager Taylor Lyne literally said the price has gone up. She further stated we shouldn’t quote prices over the telephone. I told her they did quote and always have provided me with rates verbally when I schedule. I asked her if they record their phone calls and asked her to play the recording back so we could all listen. She said they do not record phone calls. She finally agreed the up-charge was a lot for checking a temperature. She decreased the extra charges from an advanced exam to a basic exam. Again, I told her I did not schedule or ask for any exam, I scheduled and asked for immunizations only, the same as I have been doing for nearly 20 years. I had my receipt for immunizations from the previous year with me. It included the same quoted price without any exam. I told the office manager it is not about the money, rather the principle. I asked for immunizations only, the price quoted was $100, and that is what I scheduled. You came up with and charged me $379 afterwards without any communication. My horses were in the clinic for no more than 20 minutes total between the two of them including the clinic prep time and small talk. The clinic doubled the price on me at their discretion. Nothing more was done at this visit with either horse than any prior visit other than checking a temperature. The office manager said there is nothing she can do about it. Apparently this is their new business model. Don’t give a quote, if they do, deny the quote, and charge whatever they would like at checkout. My poor Google review is the result of dishonesty, lack of transparency, and terrible customer service when trying to resolve the discrepancy with them. Unfortunate after a lot of years and some good veterinarians. If someone from South Valley Equine with more authority than your office manager would like to contact me, I am happy to speak further.“

“We have been taking our fur babies to this vet for almost a year! Nothing but great things. While it is “more expense” the quality of care is unmatched. Sky has gone in multiple times for health issues and she is always better within 24 hours. I love how much love they give to my cats when they are there to make sure they feel comfortable and safe. Could not recommend more!“

“Fantastic care for all your furred and feathered friends. Very helpful staff and experienced veterinarians. They provide great advice and recommendations on additional care.“

“Very kind and respectful. My cat was sick and they made an effort to make me feel as though we were top priority.“