SERVPRO of Wichita Falls is a damage restoration service that operates 24 hours a day in North Texas. They specialize in water damage cleanup and restoration, fire damage cleanup and restoration, as well as biohazard cleanup, including crime scenes and meth labs. They also offer decontamination of facilities for infectious control from viruses such as COVID-19.
Their team is praised for being friendly, helpful, and professional. Customers appreciate how they keep clients informed throughout the process, answer questions, and ensure a smooth experience when dealing with insurance and other parties. For example, Robert was commended for his professionalism and helpfulness during carpet cleaning, which left carpets looking great and smelling wonderful. The duct cleaning service was highly appreciated, with customers noticing a significant improvement in air quality.
In cases of emergencies like a ground floor flood due to a pipe break, Andrew and his crew responded quickly and performed their work efficiently. They explained each step clearly, from assessing the damage to removing carpet and drywall, helping to speed up the insurance claims process. Overall, SERVPRO of Wichita Falls is a trusted and reliable company dedicated to restoring properties and taking good care of its customers.
We had a drain backup in our laundry room which caused water to pool under the wall and vinyl flooring and into the kitchen. I called Servpro and they were able to send Zack and Matt out within the hour and this was on a Saturday afternoon. They explained what they needed to do to resolve the issue. Very courteous and informative professionals. The floors and wall are now completely dry. Hopefully, I won’t need Servpro again but if I do please send Zack and Matt.
Prince and Robert were amazing at cleaning our AC ducts. They told me step by step on what they were doing and how they were doing it. They were also so kind about my curious cat wanting attention from them 😂 picture attached to see just how dirty the ducts were.
It is said that people hire people who are like themselves. For the last two days I have been dealing with a problem with my ac unit and was sent two young men from Servpro that should be acknowledged.
Knowing nothing about what I was getting in with the water damage, wet carpet, and all that goes into something of this caliber, I was and am so thankful to have Zack and Alex enter my home. Every question I had was not only answered kindly and in a caring manner, details of the events I would be going through was spelled out for me.
In this day and age it is such a blessing to find these two men that actually care about what they are doing as well as how they treat others.
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5405 Centime Drive Suite 100, Wichita Falls, TX 76305
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