About James Lane Air Conditioning & Plumbing - A Fidelity Company
James Lane Air Conditioning & Plumbing - A Fidelity Company is a reliable and professional service provider. They are known for their timely, efficient, and proficient work, praised for their friendliness, knowledge, and great service. Customers appreciate their thoroughness and attention to detail, as they explain everything clearly and clean up after themselves. The company goes above and beyond, performing maintenance and fixing issues during visits. Customers are likely to return for future plumbing and AC needs and highly recommend them. The company's technicians have demonstrated their expertise, providing prompt and effective solutions, as well as excellent customer service. Customers are impressed by the technicians' professionalism, responsiveness, and dedication to quality work. The company offers a yearly plan, where they come out and check the HVAC before the winter and summer seasons, and also provide prompt responses when customers have issues in-between visits. Customers have found the company to be very honest and prompt, with technicians who are courteous, knowledgeable, and patient. They explain the problem clearly and answer all questions, while also being careful to maintain cleanliness and close all gates and doors. The company's plumbing department has been praised as equally honest and knowledgeable as the air conditioning team.
Justine performed a seasonal check today and as in the past he was thorough and professional, cleaned up after himself and patiently reviewed the service provided and the results of his inspection
I so appreciate James Lane AC and Plumbing! I really like being able to have a yearly plan with them coming out and checking the HVAC before the winter and summer seasons. They also come out promptly when we have had issues in-between visits. I highly recommend this business - wish others were the same!
I got a prompt response when my central A/C needed repair, and a clear explanation of the problem and what was done to correct it. Then, when I discovered leaking underground line at my house, plumbers came and worked hard to find leaks and fix them. Kudos to James Summerfelt, who is so polite and helped me understand what was needed. I will definitely recommend your company to others.