Waco Optical

Dr and his eye staff are great, but the issue is with their front desk and the business office I was told a price when setting up an appointment and I paid that at day of appointment Later, I received a follow up bill I. The mail stating I now owed over 2 hundred more . I was never told there was going to be an additional charge. They blame the price difference on a person that was new and that they have already let go. Management puts full blame on the worker but regardless I seem to owe the additional amount. So
beware and double check since you may get charged just because an employee told you that your were an established patient and this is the price but then… read full review

Run. Dr. Liu let our family down today in ways that he will never understand. An elderly patient of his has been experiencing full blown hallucinations due to macular injections. We reached out to him today regarding this and he told us there is nothing that he can do. Refused to prescribe her anything to help alleviate the anxiety and hallucinations occuring due to her optic nerve damage and injection side effects. He did let us know it happens in other patients with age related macular and it's called, Charles Bonnett syndrome. Our dear family member is experiencing full blown hallucinations and is afraid to sleep at night. Her entire family, friends and neighbors have been trying to help her. We hoped her doctor could. Apparently, not. We are deeply saddened and dismayed that her eye doctor, Dr. Liu, refused to help her. We were told, "There is nothing that can be done." We had to reach out to her General Practitioner to get a prescription to help. Dr. Liu, you failed us. We hope that in the future you listen to your patients more and put people before profit.

I had cataract surgery about a week ago and can say I still am very happy here. I have Dr Quinius as my regular eye dr but Dr Liu stepped in for the cataract surgery. Dr Liu and his assistant are very pleasant calming and a joy to work on this project to help me be able to see better. Everything was organized well. The surgery went well and a week in the recovery is working out real well. I appreciate that dr Liu seems to err on the side of being more conservative w my treatment. Again I am happy coming here. I love the doctors and their assistants here. If only the office people could be a bit friendlier at times. Sometimes they are and sometimes they aren't. I don't always like going to the dr but it is easier to be here when the people seem to really care about you.