Westover Medical Home

Westover Medical Home is highly praised for its compassionate and professional healthcare providers. Patients consistently feel seen, heard, and cared for during their visits. The staff, including the front desk, are helpful and kind, creating a welcoming environment. The clinic is well-located with ample parking, making visits convenient. Patients appreciate the thoroughness of the providers, who ask questions, include them in healthcare decisions, and follow up on care. Many have been long-term patients, expressing loyalty even after changing locations, citing the attentive and unrushed care they receive from the doctors and staff. The clinic's personnel, including nurses and lab staff, receive high praise for their efficiency and customer service, setting a model for other clinics. Specialists, such as pain management doctors, have successfully resolved issues, and the pharmacy services are efficient with minimal wait times. While recent changes to the appointment system have caused frustration with wait times for calls and the patient portal, patients understand that these issues are beyond the clinic’s control. Overall, Westover Medical Home is regarded as one of the best military treatment facilities, offering superior care and customer service.