About The Westin Riverwalk, San Antonio
The Westin Riverwalk is a hotel that offers a pleasant stay, with staff that are friendly and go above and beyond to provide great service. The hotel is within walking distance of many attractions, and guests can enjoy the availability of actual cribs for young children. The bartender, Robert, was excellent and able to accommodate all requests, making a wedding celebration even more enjoyable. The hotel has a lovely lobby, and guests can easily access the Riverwalk through the hotel's entrance. The rooms are large with big windows, comfortable beds, well-appointed bathrooms, and mini dry bars. The hotel also features a rooftop pool, although some guests may find the pillows to be flat and the duvet to vary in thickness between beds. The hotel's bar and restaurant serve delicious dinner and breakfast, and the room service is also highly praised. The hotel's staff, from the valet and bellhop to the event organizers, have been described as kind and helpful, ensuring a perfect stay and event experience for guests.
Pros
1. Location
2. Staff was very friendly
3. Common area of hotel is nice
Cons
The only con was our room (1538). I was extremely disappointed by the room. The carpet was heavily stained, the towel holder was falling out of the wall, the bathroom wall was very dirty, the dust and dirt in the light above the sink in the bathroom was the grosses thing I’ve seen in a hotel and overall the room was very dated.
I went down and asked the front office to have the light cleaned while we were out and that did not happen. They did give me 5k points for it being dirty which was nice. I then went down and talked to the manager who came up to the...read full review
We loved our stay at the Westin Riverwalk! Special thanks to Hector in Zocca's who made our stay extra wonderful. He was so pleasant, engaging and always knew what we needed before we did. It was a pleasure to see him evey morning and his side kick Steve was a delight too. We will be back and hopefully we will see Hector again!
This review is primarily for the hotel concierge “Phyllis “ she was excellent in giving us tips about restaurants and seeing the Alamo , retail opportunities, thanks to her we had a meal @Biga Riverwalk that might have been the best I have ever had , Kudos! Parking expensive!!! Casual pastries/ sandwich place soggy sandwiches , needs improvement.