About Hand & Stone Massage and Facial Spa
Hand and Stone Massage and Facial Spa in Round Rock, TX, provides a calm and relaxing environment for high-quality massage and facial services. The spa offers memberships and affordable rates, making regular relaxation easy. It also provides hair removal services and upgrades to improve the experience. Open every day with extended hours, Hand and Stone welcomes walk-ins and sells gift cards for treatments. Customers appreciate the friendly staff and inviting atmosphere, noting the staff's excellent customer service and personalized attention. Therapists, like Camille and Harry, are praised for their skills, communication, and ability to address specific needs, such as sports massages or areas affected by daily desk work. Guests enjoy amenities like coconut water, and many leave satisfied with their massage experiences. While some mention organizational challenges and issues with service duration, overall the spa delivers commendable massage and facial services with a focus on customer satisfaction.
It was great. I wish the massages were actually the length of time stated but I think this is the way the business runs. Hand and stone and the employees are great, but that is a reason I would never commit to a membership.
Yesterday was my first time to try a Hand & Stone massage. You know all those little things other places miss. Hand & Stone gets it right. As soon as you walk in the door you can tell the vibe is what you have been looking for. The staff, on the phone and in person know the importance of customer service and excel at it. There is no pressure to add this or that but are quick to answer an questions. Regarding any massage, communication is key. My massage therapist Camille, asked questions to understand what I was looking for and she followed it exactly. My only complaint is that I didn't sign up for the 90 min, but that's on me. I will correct that at my next...read full review
Came in last night with my back threatening to go completely out on me. Harry gave me an excellent sports type massage and today I am back to feeling good. Harry is an excellent masseuse.1