About Brakes Plus
Brakes Plus, founded in 1990, has grown to over 100 locations nationwide. The company takes pride in its philosophy of installing quality products with world-class service at a great price, while upholding core values such as integrity, pride of workmanship, quality, teamwork, enthusiasm, friendliness, and continuous improvement. Customers consistently praise the professionalism, honesty, and accommodating nature of the staff, who are described as great, nice, helpful, and respectful. Despite the sometimes long wait times due to the high demand, customers trust Brakes Plus to take their time and get the job done right, with the added convenience of a free courtesy Lyft service. The Rockwall location is known for its exceptional service. The general manager, Chris Stockert, has been praised for his understanding and willingness to address any issues. Customers have noted the convenience of the key drop option, allowing them to drop off their vehicles the night before. The shop is highly regarded for its ability to diagnose and fix a wide range of problems, often surpassing the work of previous mechanics. Customers appreciate the transparent pricing and the availability of online coupons, as well as the lifetime warranty on certain car parts.
So there are many places to take your car for an inspection. I have two vehicles so it's a pain to take them both for oil changes and then state inspections. In March, I had an oil change and I thought it might be too early since my inspection sticker was due in September, however somebody here told me it wasn't too early so I had the state inspection done. Imagine my annoyance when I found out the inspection was due between July 30 and September 30. for the registration of course. I came in annoyed but prepared to pay again... but I didn't have to do that. I went out feeling like I had just had a visit with a good neighbor. These guys absolutely put the Rock in Rockwall Brakes Plus on Goliad. Very happy I was not grilled for my part in lack of researching, instead, Chris Stockert, who has taken over as general manager in October 2023 simply said, "...not a problem, we will redo at our expense.". I think we can all agree that customer non-service is abundant in the world and locally right now, but not at Brakes Plus. I will continue to do business here as long as I live in Rockwall.. And by the way, the bad reviews seem to center around people who have made appointments to bring their cars in. I'm very happy these people even offer appointments as some do not. If these guys are to cars like doctors are to people, appointments, run, long keep that in mind and also keep in mind, they have a nice key drop if you want to bring your car in the night before. Just my two cents..
I've been a few times and this shop is the best around. I've brought multiple problems from previous shops and they have done a stellar job of diagnose and FIXING the issue all in a timely manner. So thankful to have a shop like them. They are my good to place for here on out!
This is my home store and they do all my alignments and brake rotor/pad replacements. Like every Brakes Plus location I've ever been to in DFW, service is amazing and the definition of southern hospitality. Prices are transparent and there are online coupons for almost everything. I have access to lifetime warranty for some car parts, and they gladly use my provided parts and simply charge me labor. I can't recommend them enough!