10025 Plano Road, Dallas
Sun Closed
4.4
★★★★☆
47 reviews
“I called Miller Grass for a referral for someone to install sod. They recommended a contractor they believed would do a good job. After the installation, I watered the sod by hand twice a day for 10 days as recommended to help the sod establish. Unfortunately, I was disappointed with how the installation turned out. I contacted Miller Grass for advice on how to address the issues, and what happened next completely exceeded my expectations. The owner, John Russell Neely, personally called me to discuss my concerns. Even more impressive, he arranged to have a professional landscaper come to my home, assess the situation, make repairs, and offered to cover the cost. The contractor who performed the installation is no longer with Miller Grass, yet John stood behind the referral and took responsibility for helping me find a solution. That level of customer service is extremely rare and demonstrates a commitment to customer satisfaction and professionalism.<br>Fortunately, the project was not a total failure, and hopefully will require only minor repairs. Thank you John Russell Neely for your high standards of business ethics, accountability, and customer care.”