Just purchased a 2020 Tahoe from Infinity of Lubbock and am very happy with my experience with them. Our salesman was very professional gave me some useful information on the vehicle I was looking at and I never felt pressured to have to purchase the vehicle..the manager was also very straightforward and they were even able to get me a better deal on financing than my bank which was pretty surprising.
I’d also like to thank them very much for also making the effort to help me out with my personal vehicle I was driving. I happened to get a tire service light right before going to the dealership and the manager even tried to help me out with that. He had no obligation to do it since that was our personal vehicle that we had driven to the dealership with but that speaks volumes about their willingness to provide the best customer service available to their customers. Will definitely keep on eye on their inventory when searching for my next vehicle. Thank you to everyone involved in completing our purchase.
About INFINITI of Lubbock Service
INFINITI of Lubbock Service, located near Amarillo and Odessa in Texas, is a top choice for INFINITI owners due to their state-of-the-art diagnostic tools, Genuine INFINITI parts, and factory-trained technicians. One customer experienced an issue when a wheel came off after a tire rotation, causing damage to the rim, tire, and SUV. The dealership's customer service team, including Patrick Hayes and Erica Mendez, were praised for their quick and empathetic response. They took immediate action to assess and address the damage, and even provided a loaner car for the customer's convenience. The dealership covered the cost of repairs and demonstrated a strong commitment to customer satisfaction. Erica Mendez was specifically commended for her excellent customer service and follow-through. This situation turned a potentially negative experience into a positive one, showcasing INFINITI of Lubbock Service's dedication to their customers. Overall, the dealership is highly recommended for its efficient processes, welcoming staff, and high-quality service.
Reviews
I bought my QX60 year ago and absolutely love this dealership and My car!! I will continue my purchases and services with them
Absolutely the BEST car buying experience in many years. Guess it’s true what they say: buying “truly local” makes a difference! They made my business feel appreciated, from my first visit, all the way to the purchase. Glad I gave them a try, from their service desk, to the sales people, to management.
Photos
Hours
Monday 7:30AM - 6PM
Tuesday 7:30AM - 6PM
Wednesday 7:30AM - 6PM
Thursday 8AM - 8PM
Friday 7:30AM - 6PM
Saturday 8AM - 2PM
Sunday Closed
Good to know
- accepts credit cards
Location
6225 TX-327 Spur, Lubbock, TX 79424
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