About Doctor Cool & Professor Heat
Doctor Cool & Professor Heat has been serving the Bay & Gulf area from Houston to Galveston since 1979. Recognized for excellence, they have won the BBB Award for Excellence twelve years in a row, alongside other multiple awards, including the Pinnacle Award in 2010. Customers appreciate the company for its attentive and professional service, with technicians who are well-trained and knowledgeable. Many reviews highlight the friendly and trustworthy staff who take the time to explain services and answer questions, ensuring customer satisfaction. Technicians like Eddie, Edwin, and Hayden are praised for their professionalism, courtesy, and dedication, often going above and beyond to provide exceptional service. Customers have noted that technicians are very professional and courteous of homes, keeping work areas clean, and explaining any additional work that might be needed. The company’s team also shows a strong commitment to quality, performing thorough maintenance and checking everything, including electric heat and outside units, while informing customers of potential hazards. They dress professionally, wear shoe covers, and have great manners, all aimed at getting the job done right. With a focus on customer feedback and follow-ups, Doctor Cool & Professor Heat remains a reliable choice for AC and heating needs in the Houston area.
We needed an after hours service call. The dispatch was courteous and urgent. The technician Paul was knowledgeable, kind and thorough. We will use them again.
My AC stopped working during a very hot day, and their team responded quickly. The technician was knowledgeable, friendly, and had everything running perfectly in no time. Great experience from start to finish.
J.R and Carlos did our instillation of our new air ducts and thermostat. They worked quickly and were very professional. They cleaned up after themselves and were easy to talk to. This company is very responsive and sends out technicians quickly. We have used them for all of our AC needs.