USMD Macarthur Clinic

Jul 2026

Sadly, I must also add a one-star rating. Experienced the exact problems others have mentioned here. Impossible to speak to someone on the phone Insurance and billing issues.
Have enjoyed my time under Dr Newton’s care. But if these service issues are not fixed, continuing with this practice will not be possible.

Jan 2025

I’m extremely disappointed with the customer service at USMD. Every time I try to reach out for assistance, I’m kept waiting for hours without ever being connected to someone who can help. This level of unresponsiveness is unacceptable, especially when dealing with healthcare needs. Patients deserve better service and timely support!

Nov 2024

I always had great service from USMD, I had recently just came back to them,got assigned to Dr Haley Newton,but i see her NP Megan Freeman which I like a lot,then it became WellMed and it's been hell since. No one answers the main phone lines,their new patient portal is a nightmare,I have complained to Megan Freeman and she said the providers have nothing to do with the merger or whatever it is.I am comfortable seeing Megan and when needed Dr Newton but the bugs needs to be worked out of the merging systems soon.One day I went to 6750 N MacArthur, 3rd floor to make an appt to see Megan which was very inconvenient,but I had called nine times without anyone answering the...read full review