Trane

Apr 2026

In 2016, I invested in two full Trane HVAC systems, trusting I was buying quality and reliability from a premium brand. That trust was misplaced.

Just 18 days after the warranty expired, a major component failed. I contacted Trane expecting some reasonable goodwill support, especially given how narrowly the failure missed the warranty period. Instead, I was told not only did the failed part need replacement — I would need to replace the entire system because Trane had switched to a new refrigerant.

After researching, I learned this refrigerant change was not because the new refrigerant is dramatically better for consumers or the environment — it was...read full review

Aug 2025

My home has been resetting itself to from being set at 75 down to 60 in the middle of the night sporadically for over 5 months sometimes happening multiple times a week. This cost me money and sleep and leaves me unable to enjoy my home. The response from Trane has been abysmal. They have admitted it’s a technical fault from their end but still have not prioritized fixing the issue and do not have an estimated time to resolve! Trane is no longer worth buying.

Jul 2020

Waited around while 3 counter guys took there time joking with the clients they had on the phone instead of helping me and others that were in the store at the time to get them on there way to the to fix a Trane customers AC I wish Coastal HVAC would sell Trane equipment they have real customer service