CareNow Urgent Care - Frisco West

Mar 2024

Edited to update:Ended up having to come back for a follow-up visit, because I was misdiagnosed. This led to my illness growing worse and becoming more complicated. It took multiple requests by myself to get the treatment I needed, and which has worked successfully in the past when I had the same (correct) diagnosis.Would switch my review down to 1 star but the medical billing folks have been very pleasant to deal with, whenever I call about the incorrect attempts to overcharge me. I’m hoping to find a different urgent care to use, the next time one is needed.Original review:I would give this location 5 stars, if one of the front desk staff members didn’t talk nasty...read full review

Mar 2024

Came in 10 min to close with a bad cut on my hand. They got me back right away and were very helpful and informative. I wish I remembered the names of the girls that helped me but they were all so nice and patient. :)

Mar 2024

I have always gone to care now and had a great experience. Today was completely different. The doctor and nurses were great, it’s the front desk that needs to be reevaluated. I received a call to come in for my appointment. The girl was quite rude as she calls my phone no professionalism (did not care to announce who was calling just what are you coming in for!!! no hello and no goodbye etc ) at all just a click. Whom you have working in these facilities, such as clinics, etc. really does matter. It is just a paycheck for some and they lack any type of respect or care for others.Employee name : Mercedes.