Custom Tailor is a family-owned business run by a kind and helpful couple, who are experienced in providing excellent tailoring services. They have shown their dedication to customer satisfaction by promptly handling emergency alterations for weddings, offering reasonable prices, and delivering high-quality work. The business is known for its old-world craftsmanship, with a master seamstress who pays great attention to detail. Customers appreciate their outstanding work and look forward to returning for more tailoring needs. Recently, they successfully altered a wedding dress for a customer who was very pleased with the quick turnaround and great price, and the dress was in excellent condition. Many clients return for special occasions, as they listen carefully to what customers want and consistently deliver beautiful results. While most reviews are positive, there was an incident where a blazer was damaged due to a mishap with ink, and the business was unable to offer a solution, leading to some disappointment. Despite this, the overall reputation remains strong, with many customers praising the skill and kindness of the staff.
Susan did an excellent job on my birthday dress it was a big job for what I wanted done and needed it the 28th and she had it ready the week before . Excellent customer service. I’m so happy with the outcome of the dress I needed the sleeves let out and neckline moved and the dress took up about 2 inches . If you need a new tailor come check her out she’ll have you in and out in no time and will get it right . Thanks again Susan
Susan did an amazing job on my pageant dresses! She took her time measuring and getting it just right. The shop was professional and made you feel warm with the lovely classical music playing in the background. I would definitely recommend using her👏😁
UPDATE TO ORIGINAL REVIEW:
The Owner has worked with me to resolve the issue and the garment is wearable with minimal signs of the prior issue. I appreciate their willingness to fix this.
I'm not one to leave reviews and historically I've had a decent track record at this tailor. However, they recently tailored a blazer for me and used non-washable ink on a light grey blazer. The jacket is ruined with marks along the sleeve and their only recommendation was to take it to the dry cleaner. I have now had it dry cleaned twice to attempt to fix their mishap and they have not been willing to offer a solution. The blazer was not cheap, so this is a very expensive mistake.… read full review
2221 Justin Rd #115, Flower Mound, TX 75028
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