UMC - Dieter Clinic

Feb 2024

Good luck trying to get a hold of someone at the this hospital. My aunt was scheduled for outpatient surgery and was supposed to be done by 2PM. I was to receive a phone call from the hospital staff when she was ready for pick up. 3:30 came with no phone call. I called the main number looking for an update but was transferred to various departments with several dropped calls in between. I’ve had to call back several times and each time I get transferred to a different department. It’s 3:47 now and still no update. Poor management.

Nov 2023

I showed up for my appointment that was previously confirmed by them 4 days ago and they told me it was cancelled, that they had tried calling me 4 hours earlier but I did not answer and they could not leave a voicemail. I showed them my call log and they can see I had no missed calls and the last call I received was when they confirmed my appointment. She tells me they can reschedule for the following week but I explain to her that I can only do it today and had taken PTO so I could make my already confirmed appointment, she asks me to take a seat and they would check if there is something they can do. A few minutes later they tell me they can only reschedule, I told...read full review

Nov 2022

My wife had an appointment for a vaccination, we waited for an hour for them to tell her that it was given to someone else. Absolutely disgusting considering we are paying not only for the medical service but it's also coming out of our property taxes.