Alex the owner is not reliable, my oven igniter stem was not functioning for one burner. Alex over the phone was adamant that it could be more than just the ignitor. Once he arrived he told me he was correct and that the whole wiring system would need to be replaced. It would be costly. He persuaded me that it would not be worth it. Then he wanted $40.00 for his visit. No receipt as he stated he does not give receipts for just visits. I called a real repair place and they came out fixed the stem and a loose stem for less than 100 DOLLARS total. Hercules and Diana Appliance is not reliable in my opinion. I suggest you look else where.
Mar 2019
This gentleman just fixed my oven. Come to find out, he is the same guy who fixed my washer 8+ years ago, and it still runs good. Seems a little high priced, but I will definitely do business with again if the appliance will work for 8+ years.
Alex the owner is not reliable, my oven igniter stem was not functioning for one burner. Alex over the phone was adamant that it could be more than just the ignitor. Once he arrived he told me he was correct and that the whole wiring system would need to be replaced. It would be costly. He persuaded me that it would not be worth it. Then he wanted $40.00 for his visit. No receipt as he stated he does not give receipts for just visits. I called a real repair place and they came out fixed the stem and a loose stem for less than 100 DOLLARS total. Hercules and Diana Appliance is not reliable in my opinion. I suggest you look else where.
This gentleman just fixed my oven. Come to find out, he is the same guy who fixed my washer 8+ years ago, and it still runs good. Seems a little high priced, but I will definitely do business with again if the appliance will work for 8+ years.